Behind the Magic: Meet the Lava Island Operations Team
The success of Lava Island as a family entertainment destination lies in the dedicated, experienced team leading its growth and ensuring every detail
From seamless daily operations to long-term strategic expansion, the Lava Island team has been instrumental in transforming the concept into a thriving reality, delivering joy and memorable experiences to families nationwide. Let’s introduce the key players and gain insights from their unique perspectives on leadership, innovation, and success.
Boyd Henderson
Co-Founder and Visionary Developer
Boyd Henderson, co-founder of Lava Island, has a rich background in entertainment and leisure development. Since 2000, Boyd’s entrepreneurial expertise has fueled his passion for business growth, launching over 30 trampoline parks across the U.S., Costa Rica, and Canada. With an eye for market expansion, Boyd relocated to Europe in 2014 to set up a multi-site expansion hub for trampoline parks, creating a first-to-market brand throughout Western Europe. Boyd’s innovative vision laid the foundation for Lava Island, from concept design to grand openings. His dedication to quality and compliance helped Lava Island Aurora become a model for future locations.
Celeste Henderson
Co-Founder and Operations Leader
Celeste Henderson, also a co-founder, has been pivotal in translating Lava Island’s vision into a profitable brand. Overseeing everything from customer relations to staff training, she’s built robust operational systems to ensure that each Lava Island venue provides a consistent and enjoyable experience. With years of experience in human resources and administration, Celeste brings both a strategic and compassionate approach, ensuring every employee and guest feels valued.
Chase Terwilliger
CEO and Strategic Growth Leader
As CEO, Chase brings extensive experience in business scaling and strategic growth. Known for his role in transforming Balanced Health Botanicals from $100K to $60M annual revenue, Chase’s leadership is characterized by strategic planning, mergers and acquisitions, and team building. At Lava Island, he’s focused on guiding the company through growth and expansion with an eye on innovation and profitability. His approach has helped position Lava Island as a strong competitor within the family entertainment industry.
Steve Garvin
VP of Operations and Customer Experience
Steve Garvin’s 30+ years in retail operations make him an expert in multi-unit management. His experience from roles at LensCrafters and Gap Inc. has honed his skills in customer service, operational excellence, and talent development. At Lava Island, Steve leads the operational side of expansion, ensuring that each location consistently provides a top-tier guest experience.
Team Insights on Success, Innovation, and Leadership
Team Insights on Success, Innovation, and Leadership
How does Lava Island measure success?
Success at Lava Island is about more than numbers; it’s about making a meaningful impact on families and communities. Metrics like repeat visits, Google reviews, and customer feedback scores give us insight into guest satisfaction and engagement. Employee retention and development also play a major role. In Boyd’s words, “A motivated team is key to a world-class guest experience and long-term growth.”
How is customer feedback integrated?
For the Lava Island team, listening to customers is essential. Feedback from guests directly shapes the attractions, layout, and even menu options at Lava Island. The team’s responsiveness has led to additions like an all-day pass, which meets customer needs for flexible playtime, strengthening relationships with the community and enhancing customer loyalty.
Through the expertise, vision, and dedication of Boyd, Celeste, Chase, and Steve, Lava Island continues to grow as a beloved destination, expanding family entertainment one location at a time. This team’s commitment to excellence, innovation, and guest experience is the driving force behind Lava Island’s journey from concept to cherished community hub.
This is an exciting time for Lava Island, and the team’s commitment to growth and family enjoyment positions the brand for a bright future. As an active investment opportunity, we invite you to explore the potential of Lava Island further.
Interested in investing? Reach out at assets@narrateholdings.com or visit Lava Island Investment Fund to learn more.
